My Uber App Says “Background Check Issues,” But I Can’t Find My Report on Checkr. What Can I Do?
If your Uber app says there are “background check issues” but Checkr doesn’t show any report for you, it doesn’t automatically mean you failed. In many cases, it means Uber’s background check request never fully generated, was submitted under different account details, or was routed through a different screening vendor. Uber most commonly uses Checkr, but depending on location and the type of review, Uber may also rely on other providers like HireRight or driving-record vendors like Samba Safety, so you may be looking in the wrong place.
The goal is simple: find out which company has your report and get a copy of it, because you can’t fix what you can’t see.
Why Checkr might “not have it”
This situation usually comes down to one of these scenarios:
Sometimes Uber hasn’t actually submitted the background check yet, even though the app displays a generic “issue” message. Other times, the report exists, but it’s tied to different identifiers, an older email address, a previous phone number, a slightly different version of your name, or a past Uber account. And in some cases, the “issue” is really a driving record or identity verification problem being labeled as a background check issue inside the app.
Look for the Adverse Action notice (this is the key)
If Uber is denying, deactivating, or taking negative action based on a consumer report, you may receive a Pre-Adverse Action or Adverse Action notice. This matters because those notices typically tell you:
Which company prepared the report (Checkr, HireRight, etc.),
How to access a copy of your report, and
How to dispute inaccurate information.
Check your email (including spam and promotions) and your in-app messages for anything referencing “pre-adverse action,” “adverse action,” “consumer report,” or “background check decision.” If you have that notice, it usually solves the mystery of where your report is.
If you never received any notice, it may mean Uber hasn’t made a final report-based decision yet, or the problem is not actually a consumer report issue.
How to track down your report when Checkr shows nothing
Start by making sure you’re searching using the exact information Uber would have submitted. If you’ve ever changed your email, phone number, or even the way your name appears (middle initial, hyphenated last name), your report may be attached to an older profile. The same goes for drivers who applied years ago and are reactivating now.
Next, consider that the “background check issues” message can also be triggered by a driving record verification problem. That’s where vendors like Samba Safety commonly come into play. If Uber is waiting on MVR/DMV verification from a driving record provider, you might not see anything in Checkr at all.
When this becomes an FCRA issue (and when it doesn’t)
If there is no report at all, meaning no background check was produced, this is usually an Uber onboarding/support issue, not an FCRA claim.
But if a report exists and it contains inaccurate, outdated, or mixed-file information (someone else’s record, wrong license status, sealed/expunged case, “pending” case that’s closed), that can be an FCRA problem. You may have the right to dispute and potentially seek compensation, especially if you lost income because of it.