I Failed the Uber Eats Background Check. It Says Deactivated, But I’ve Never Committed a Crime. What Can I Do?
If Uber Eats says you were deactivated due to a background check and you’re sure your record is clean, the first thing to know is this: the decision is usually based on a third-party screening report (often Checkr), and a “fail” doesn’t always mean you have a conviction. Many denials happen because of identity verification problems, outdated court data, or a record that belongs to someone else with a similar name.
The fastest path forward is to get the exact report Uber relied on, figure out what triggered the decision, and then dispute the specific issue through the screening company’s process.
Why this can happen even with a clean record
A few common scenarios:
Mixed file / same-name match: someone else’s record is being linked to you.
Open vs. closed case confusion: a dismissed case or resolved matter gets shown as “pending.”
Driving record issues: Uber Eats often evaluates MVR/DMV data too, not just criminal history.
Identity verification mismatch: your SSN/name/DOB/address doesn’t match what databases have.
Data lag: court or DMV records updated, but the database used by the screening company didn’t.
What to do (the steps that actually work)
Start by pulling the report. If Uber is using Checkr, you can access it through the Candidate Portal and see exactly what Uber saw. Once you have it, focus on the specific item that triggered the deactivation, because your next move depends on whether this is a criminal record issue, driving record issue, or identity mismatch.
If you see anything that isn’t yours (wrong county/state, wrong middle name, wrong DOB details, charges you don’t recognize), dispute Uber background check in writing with the screening company and attach ID documents and any supporting court/DMV proof. If the report is blank/clean but Uber still won’t reactivate you, that’s usually an internal Uber account/compliance block rather than an FCRA reporting issue.
When this becomes an FCRA case
You may have legal grounds if the screening company reported inaccurate or misleading information, especially if it mixed you with someone else or reported something that is outdated/expunged/sealed. If the report is accurate and clean and Uber still deactivated you anyway, that typically isn’t an FCRA claim (it’s an Uber policy/verification decision).
How we can help
If your Uber Eats deactivation was caused by a background check mistake, like a mixed file or false match, we can help challenge the report and pursue compensation if the error cost you income or opportunities.