How to Dispute an Error on a Background Check
Identify the specific mistake
Before you dispute anything, get a full copy of the background check the employer or platform used. Don’t rely on a summary or a screenshot. You need the complete report so you can identify exactly what is wrong and which section it appears in (criminal, driving record, employment verification, identity, etc.).
If you were denied a job, housing, or an opportunity because of the report, you may be entitled to a copy and may also receive a pre-adverse or adverse action notice explaining how to access it.
Collect proof that directly contradicts the report
The strongest background check dispute needs to have attached documents from a reliable source, such as certified court records, dismissal orders, expungement/sealing orders, DMV driving record printouts, pay stubs, W-2s, offer letters, or employer verification letters. If it’s an identity mix-up, include identity documents and evidence that you’ve never lived in the county or state listed.
Submit your dispute in writing (and keep a paper trail)
File the dispute through the background check company’s dispute portal or by mail. Be clear about what you want changed, deleted, corrected, or updated, and attach your supporting documents. Keep copies of everything you submit, including screenshots or certified mail tracking if you mail it.
Tell the employer or platform the report is under dispute
If you’re in the middle of hiring or activation, notify the employer that the report contains an error and you’ve filed a dispute. Many employers will pause a final decision while reinvestigation happens, especially if you provide strong proof.
What if the background check company refuses to fix it?
If the company verifies inaccurate information, ignores clear proof, or repeatedly reports the same error, you may have rights under the Fair Credit Reporting Act (FCRA). When background check errors cause job loss, housing denial, or income loss, consumers may be entitled to compensation.
How we can help
If your background check contains an error that’s costing you work or opportunities, we can help you dispute it properly and pursue compensation if inaccurate reporting violated your rights.