Amazon Background Check Denied. What Can I Do?
Step 1: Look for the Pre-Adverse Action Notice
Before Amazon issues a denial, it must send you a pre-adverse action notice. This notice includes:
A copy of your background check,
The name of the screening company (often Accurate, Sterling, or First Advantage), and
A “Summary of Your Rights” under the FCRA.
This is your opportunity to review the report and dispute anything that is wrong.
Step 2: Review the report for errors
Look for:
Criminal records that don’t belong to you (mixed file)
Wrong dates or incorrect dispositions
Cases that were dismissed but shown as open
Expunged or sealed cases appearing
Duplicate entries
Wrong employment or identity information
If anything is inaccurate or misleading, you have the right to dispute it.
Step 3: File a dispute with the background check company
Dispute the background check directly with the screening company, not Amazon. Submit court documents, ID, or other proof that shows the information is wrong. The company usually has up to 30 days to reinvestigate and correct the report.
Once corrected, request that they send the updated report to Amazon.
How We Can Help
If Amazon denied you based on a background check that contains false or misleading information, we can review the report, help you dispute errors, and determine whether you’re entitled to compensation under the FCRA for lost income or emotional harm.