What to Do if a Background Check Agency Refuses to Correct the Information
If a background check agency refuses to fix inaccurate, outdated, or false information on your report, it may be violating the Fair Credit Reporting Act (FCRA). Background check companies must investigate disputes and correct any errors. A refusal to fix your report is a serious consumer rights violation.
Why Would a Background Check Company Refuse to Correct Errors?
Common reasons include:
They relied on outdated third-party data
Their system failed to update court information
They did not properly investigate your dispute
They matched you to another person with a similar name
They ignored documentation you provided
They incorrectly confirmed the record with a flawed database
Even if you submit proof (expungement order, dismissal, ID, etc.), some agencies refuse correction — which is unlawful.
Is It Legal for a Background Check Agency to Refuse to Fix Incorrect Information?
No. Under the FCRA, background check companies must:
Conduct a reasonable reinvestigation
Fix inaccurate, incomplete, or outdated information
Delete records they cannot verify
Notify the employer of corrections
If they ignore your dispute or claim the record is “verified” when it is not, you may be entitled to significant compensation.
How We Can Help
If a background check company refuses to fix inaccurate information, we can force correction, hold them accountable under the FCRA, and pursue compensation for any job or financial losses you suffered.