I Cannot Pass ID Verification in the DoorDash App
If you can’t pass ID verification in the DoorDash app, it doesn’t always mean something is wrong with your background check. DoorDash uses automated identity verification tools that often glitch, fail to read IDs correctly, or reject legitimate documents. When the background check is correct and the identity issue is only within the DoorDash app, this does not fall under the Fair Credit Reporting Act (FCRA) because the screening report itself is accurate.
Why the DoorDash App Fails ID Verification Even When Everything Is Correct
DoorDash relies heavily on automated systems to verify your identity. These systems frequently reject valid IDs due to:
Glare, low light, or unclear photos
Wrong angle or incomplete ID scans
Outdated information on the ID
Mismatched names or address formats
Recent moves that don’t match DMV records
Selfie-to-ID comparison failures
App glitches or camera issues
Temporary or digital IDs not being recognized
These errors come from DoorDash’s verification process, not the background check.
What If My Background Check Is Fine?
If Checkr (or another screening company) completed your background check and everything is accurate, but DoorDash still won’t let you proceed, then:
The issue is not caused by Checkr
The issue is not a reporting error
The issue does NOT qualify for an FCRA claim
The FCRA applies only when the background check company reports false, outdated, or misleading information. If the report is accurate, legal action under the FCRA is not available.
In this situation, the problem is with DoorDash’s identity verification system, not with the background check.
How to Fix DoorDash ID Verification Issues
Here are the most effective ways to get past the ID hurdle when the background check is correct:
1. Retake your ID photos in clear, bright lighting
Make sure the ID is:
clean
flat
free of glare
shown edge-to-edge in the frame
2. Make sure your name matches exactly. Your DoorDash account name and ID must match:
spelling
middle name
suffixes (Jr., Sr., II, III)
hyphens or two-part last names
3. Check your address. If your license has an old address but DoorDash uses your current one, the system may reject it.
4. Try a different device or camera. Using a better camera or a different phone often solves the issue.
5. Contact DoorDash Support for a manual review. Tell them:
“My background check is complete and accurate. The app is rejecting my valid ID. Can you manually verify or reset the ID check?”
A manual override often solves identity verification problems.
We can help if:
The background check shows incorrect or mixed-file information
Someone else’s record appears on your report
Checkr reported outdated or inaccurate data
These situations may be FCRA violations.
We cannot help under the FCRA if:
Your background check is accurate,
The issue is only DoorDash’s ID verification system,
The problem is caused by app errors, upload failures, or mismatched information.
No false information appears on your report.
In those cases, it is a DoorDash account issue, not a legal reporting error.