How to Fix a Background Check on Uber
If Uber put your background check on hold, flagged your account, or denied activation because of incorrect information, you’re not stuck. Uber uses third-party background check companies like Checkr, which means the data isn’t always perfect — and you have the right to get errors corrected.
Common Reasons Uber Background Checks Go Wrong
Problems usually fall into a few categories:
A criminal record that doesn’t belong to you
Old charges that should be dismissed, sealed, or expunged
Incorrect driving history information
Delays in the court system are showing cases as “pending”
Duplicate records or mismatched identity files
Outdated data pulled from old reporting databases
These issues can wrongly prevent drivers from getting approved.
Does Uber Fix Background Check Errors itself?
No, Uber doesn’t control or edit your background check.
The data comes directly from a screening company (usually Checkr), so you must correct the information with them, not Uber.
Once the report is fixed, Uber will automatically re-evaluate your status.
How to Fix Your Uber Background Check
Here’s the fastest and most effective way to get errors corrected:
1. Get a copy of your Uber background check. You can request it directly from Checkr through the Candidate Portal.
2. Look for incorrect cases, outdated charges, identity mix-ups, or driving record errors.
3. Collect documents proving the mistake
This may include:
Court dismissal or expungement paperwork
Updated driving record
Identity documents
Employer verification if it’s a past-job issue
4. File a dispute with the background check company. Submit a formal dispute explaining what’s wrong and attach your documents.
5. Wait for correction and re-review. Once corrected, Uber will automatically reassess the updated background check.
6. Contact a lawyer if your dispute is ignored. If the background check company refuses to fix the error — or the mistake costs you work — you may qualify for compensation.
How We Can Help
If your Uber background check contains false or outdated information, we can help you dispute the error and push for a corrected report. If the mistake cost you earnings, you may also be entitled to compensation.